Understanding The AT&T Data Breach: Key Steps to Take

You may have heard about the recent AT&T data breach, which has raised significant concerns regarding customer privacy and data security. This unauthorized access to call and text records has affected virtually all of AT&T’s 100+ million customers. This widespread incident highlights the importance of staying vigilant. Here’s a breakdown of what happened and actions you can take to help protect your information.

What Happened?

AT&T recently disclosed that cybercriminals were able to obtain call and text records from May 1 to October 31, 2022, and on January 2, 2023. The compromised data includes phone numbers, call durations, and counts of interactions, but not the content of the calls or messages or other personally identifiable information such as Social Security numbers or birthdates. These attackers gained access to this data through a third-party cloud platform.

What Information Was Involved?

The exposed data includes:

• Phone numbers of call and text interactions
• Counts and durations of calls and texts
• Location data related to cellular communication towers

What Was AT&T’s Response?

Working with cybersecurity experts, AT&T conducted an investigation to gain more insight into the data breach incident. They have confirmed that the affected system has been secured and are currently working with law enforcement to apprehend those involved. At least one individual connected to the breach has been arrested. AT&T is continuing to improve customer security.

What You Can Do?

1. Stay Vigilant: Be cautious when receiving calls or messages from unknown numbers. If you receive a suspicious call or text, do not respond. Instead, report it to your phone carrier and block the number. This can help you avoid potential scams or fraud attempts.
2. Monitor Accounts: Regularly check your financial accounts for suspicious activity. Look for any unfamiliar charges. Early detection can prevent more significant problems.
3. Update Security Settings: Make sure your accounts, especially those involving sensitive data, use strong, unique passwords and enable multi-factor authentication (MFA) where possible. MFA provides an additional layer of security by requiring a second form of verification beyond just a password.
4. Educate Yourself: Visit AT&T’s data incident page and CyberAware page for detailed information on the breach and additional tips on protecting your data. Knowledge is a powerful tool in preventing fraud. Stay informed about common scam tactics and how to recognize them. This awareness can help you avoid becoming a victim.
5. Consider a Credit Freeze: You can freeze your credit to prevent the opening of new credit accounts under your name. Keep in mind that this action is not permanent; you can lift or stop the credit freeze whenever necessary. This process will not negatively impact your credit and can be easily initiated by contacting each of the three major credit bureaus.
6. Use Identity Protection Services: Consider enrolling in identity protection services that offer monitoring and alerts for unauthorized use of your personal information. These services can help you detect and respond to identity theft quickly. Some identity protection services also offer insurance and assistance with recovery if your identity is stolen.

The recent AT&T data breach reminds us of the importance of being knowledgeable and alert to cyber threats. Taking proactive steps can help safeguard your information and reduce the risk of falling victim to fraud or identity theft. For more details, please visit AT&T’s Data Incident Information Page.

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Stewart H. Welch, III, CFP®, AEP, is the founder of THE WELCH GROUP, LLC, which specializes in providing fee-only investment management and financial advice to families throughout the United States. He is the author or co-author of six books, including 50 Rules of Success; J.K. Lasser’s New Rules for Estate, Retirement and Tax Planning- 6th Edition (John Wiley & Sons, Inc.); THINK Like a Self-Made Millionaire; and 100 Tips for Creating a Champagne Retirement on a Shoestring Budget. For more information, visit The Welch Group. Consult your financial advisor before acting on comments in this article. 

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